Just switched from a Juul, a disposable, or cigarettes? A refillable device works a little differently, and getting a few small things right makes your first few days a lot smoother. Pick where you want to start.

Set up your device

Fill it, let it soak, and take your first puff the right way. Read the setup guide →

Get your strength right

Too strong, or not quite enough? How to find your nicotine level, and the difference between salt and freebase. Find your strength →

Something not right?

Burnt, harsh, leaking, or gurgling? Quick fixes for the most common first-week issues. Troubleshoot it →

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Not sure what to buy?

Take the Vape Quiz. A few quick questions and we’ll match you to a device, strength, and flavor. Take the Vape Quiz →

Want to talk it through?

Book a free 15-minute call, or text us. Real people, no pressure. Book a call →

Every first order gets a quick setup check before it ships, so you don’t start with the wrong device, coil, or strength. If something isn’t right, we fix it free before it goes out.

For adult smokers 21+. Contains nicotine, an addictive chemical.