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By entering the site, you certify that you are over the age of 21, and you acknowledge you have read and understand the following California Proposition 65

Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.

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Help Topics

FAQs

What is the PG/VG ratio of your e-liquid?

We use a ratio of 50/50 percent propylene glycol and vegetable glycerin. We have extensively tested our vg/pg for purity and this information is listed on our lab report page.

Does your e-liquid contain Diacetyl?

No. Our product does not contain diacetyl, we have further tested our products for the following compounds: ethylene glycol, diethylene glycol, 2,3-Pentanedione, Acetaldehyde, Acetoin, Acetone, Acrolein. Since Black Note does not use any artificial flavors or sweeteners and only relies on the naturally extracted tobacco vapor liquid, therefore these harmful chemicals don’t exist in our products. These compounds are the byproduct of the artificial flavors and sweeteners.

Is my online purchase via credit card secure?

Yes. We use a highly secure and encrypted EV SSL with green address bar. The communication between our site and your bank/credit card remains safe.

What shipping options are available?

We offer one fast, reliable and free shipping option. We provide Free Shipping via USPS Priority Mail within the United States. We also ship internationally via USPS Priority Mail International (Expected Delivery in 6-10 Days). Generally, any order placed by 4pm Pacific Standard Time is shipped on the same day.

How long does it take to receive my order?

Depending on your location, it takes 1-3 business days for you to receive your package (Within the continental United states). Please note: In order to ship the same day, order needs to be placed before 4:00 pm Pacific Standard Time.

How do I track my order?

Once your order has been packed and is ready to be shipped, you will receive an email that will include your order tracking number and link for tracking.

Do you ship internationally?

Yes. We do ship internationally via USPS Priority Mail International (Expected Delivery in 6-10 Days). Generally, any order placed by 4pm Pacific Standard Time is shipped on the same day.

What is your cancellation policy?

You can cancel your order within 90 days after receiving your order. Please notify Black Note of your desire to cancel your order by sending an email to cs@blacknote.com. We pay for the cost of the return label as well. 

Are Children Allowed to Use www.blacknote.com?

No. Black Note products are only sold to adults of legal smoking age. Black Note.com does not intentionally collect or solicit personally information from or about children or anyone under the age of 21. If we discover we have received any information from an individual under the age of 21 and in violation of this Policy, we will delete that information immediately. If you believe Black Note.com has any information from or about anyone under the age of 21, please contact us at underage@blacknote.com.

How is Nicotine Measured in E-Liquid?

Nicotine in e-liquid is measured as a percentage, with bottles commonly coming in levels of 0%, 0.6 %, 1.2 %, 1.8 % or 2.4 %. This simply tells you the amount of the liquid nicotine there is in a bottle, in relation to the total amount of  e-liquid in the bottle. Read more

How Should I Store my E-Liquid? 

To get the most out of your e-liquid and maximize its shelf life, it should be stored in a cool, dark environment away from any sources of heat or fire. It’s best if you keep your liquid in room temperature since lower temperatures will slow down the processes that lead to your juice spoiling. Read more

What If I’m Allergic to Propylene Glycol?

Propylene glycol (PG) is one of the main ingredients in e-liquid, and although most vapers can inhale it without a problem, for a small percentage it can cause an allergic reaction. You can rectify the issue by switching to a vegetable glycerin (VG) based e-liquid. Read more

What Ingredients Are Used in Your E-Liquid?

Black Note’s e-liquid contains propylene glycol (PG), vegetable glycerin (VG), nicotine (apart from in nicotine-free blends) and flavorings that have been naturally-extracted from tobacco or peppermint. We don’t add artificial flavorings, colors, dyes or sweeteners to our e-liquid: all the flavors are 100 percent natural. Read more

What is Propylene Glycol (PG)? What is Vegetable Glycerin (VG)?

Propylene glycol and vegetable glycerin, known as PG and VG, are the two primary ingredients in e-liquid and the resulting vapor. Read more

What’s the Shelf Life of My E-Liquid?

E-liquid is generally cited as having a shelf life of one to one and a half years, but there is a fair amount of uncertainty on this topic. If you store your e-liquid properly, it can have a shelf life of up to two years. Read more

Returns & Refunds

90-Day Money Back Guarantee

Your complete satisfaction with everything Black Note is very important to us. If you’re not completely satisfied, for any reason, within 90 days you’ll get a full refund, period, no questions asked. 

Free Returns

We simply don’t want your money if you’re not truly happy with your purchase. In fact, we’ll even pay for return shipping to send the package back to us.

 

To return or replace an item:

 

Once your refund is initiated, it typically takes two to three business days before the funds reflect back to your account.

Shipping Information

Black Note vaping liquid may take a long time to create, but we ship out orders at top speed. All orders are sent from our location in Irvine, California, so you don’t have to wait weeks and weeks for some mysterious package to arrive from somewhere in China, either.

 

U.S. Orders

Enjoy an extra Black Note perk with free shipping on all domestic orders. We send out orders using USPS Priority Mail, and if you don’t receive your order within three business days you can contact us for a full refund of your purchase price, keeping everything you ordered as our gift to you!*

 

International Shipping

 

Due to the extended time frame of shipping internationally, our promise to deliver within three business days does not apply to international orders.

 

Free Returns

We simply don’t want your money if you’re not truly happy with your purchase. In fact, we’ll even pay for return shipping to send the package back to us.

To return or replace an item:

Once your refund is initiated, it typically takes two to three business days before the funds reflect back to your account.

 

Hours of operation:

 

*Additional notes on the 1 to 3 Day Delivery Guarantee:

 

What we are responsible for is your ongoing satisfaction with all things Black Note. Please contact us at any time with any feedback you may have. Happy vaping!

Privacy Policy

By visiting www.blacknote.com or shopping on our website, you agree to the following conditions, and those described in the Black Note Privacy Policy.Please read them carefullyNo sales to

Canada per violation of the Canadian Tobaccoc Act.

Privacy:

To have a clear understanding of the conditions and business practices of Black Note and the guidelines on how to conduct business with us, make sure to review our Privacy Policy.

Electronic Communications:

Anytime you send Black Note an e-mail, or sign into our website at www.blacknote.com, you are communicating with us in an electronic format. This gives Black Note the permission to communicate back to you in the same electronic format, either by e-mail or text written on our website. Therefore, both parties mutually agree that any agreements, disclosures or notices, contracts or any other communication provided to you by Black Note satisfies all legal notification requirements.

Trademarks:

Black Note, www.blacknote.com and other logos, button icons, graphics and scripts are trademarks of Black Note, Inc.

Compliance with Applicable Laws:

User and visitor access to www.blacknote.com is governed by all applicable federal, state, and local laws. All information available on www.blacknote.com is subject to U.S. export control laws and may also be subject to the laws of the country where you live.

Copyright:

All content included on www.blacknote.com, such as text, images, audio and video clips, photos, icons, seals, stamps, graphics, logos, forms, digital downloads, data compilations, are protected by United States and international copyright laws. Information on blacknote.com may NOT be copied or reproduced in any form, or by any means without prior written permissions from Black Note. Users or visitors are not permitted to publish, modify, distribute, create or copy related works of any material found on www.blacknote.com or any Black Note publication for any private, public or commercial purpose.

License and Site Access:

Black Note grants the person interacting with it a limited license to access and make personal use only of the www.blacknote.com Site. Such grant does not include, without limitation:

Except as noted above, you are not provided any right or license by implication or otherwise in or under any patent, trademark, copyright, or proprietary right of Black Note, or any third party.

Any unauthorized use will immediately terminate your permission to use www.blacknote.com. You may not use any Black Note text, images, audio and video clips, photos, icons, seals, stamps, graphics, logos, forms, digital downloads, or data compilations without the express written permission of Black Note.

Copyright Complaints in the United States of America:

www.blacknote.com respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us immediately.

Black Note, Inc.
2967 Michelson Drive, Suite G153
Irvine, CA. 92612

Reviews, Communications, Comments and Any Other Content:

Black Note encourages visitors and customers to forward comments or other content to www.blacknote.com via e-mail, reviews and other communications. Black Note also encourages you to submit ideas, questions, suggestions or other information, as long as the content is not obscene, defamatory, illegal, invasive of privacy, threatening, infringing of intellectual property rights, or otherwise harmful or objectionable to third parties, and does not consist of or contain software viruses, commercial solicitation, mass mailings, political campaigning, or any form of “spam.” Do not impersonate a third party (whether person or entity), use a false email address, or otherwise mislead Black Note as to the origin of a communication.

Product Descriptions:

www.blacknote.com attempts to be as accurate as possible when posting content.

Risk of Loss:

All items purchased from www.blacknote.com or from the Black Note offices or sales/distribution agents are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Your Account:

If you use www.blacknote.com, you are responsible for keeping your account and password confidential and for restricting access to your computer. Further, you agree to accept responsibility for all activities that occur under your account or password. Black Note only sells its products to adults of legal smoking age, who own a credit card and can purchase with one. If you are under the legal smoking age, www.blacknote.com will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately.

Pricing:

We cannot confirm the price of an item until you register online and complete an online order form. Please note that this policy applies only to Black Note products sold on www.blacknote.com and shipped by Black Note. If a third-party site quotes prices different from www.blacknote.com, your only remedy is to contact the third-party site to settle any dispute.

Disclaimer of Limitation of Liability:

Black Note products, www.blacknote.com and all information, materials, products, content, software and services included on or otherwise made available to you through www.blacknote.com are provided by www.blacknote.com on an “as is” basis, unless otherwise specified in writing.

www.blacknote.com makes no representations of any kind, express or implied, as to the products or the operation of www.blacknote.com or the information, materials, products, content, software or services included on or otherwise made available to you through www.blacknote.com, unless otherwise specified in writing. You agree that your use of Black Note products or www.blacknote.com is at your sole risk.

To the full extent permissible by applicable law, Black Note and www.blacknote.com does not warrant that Black Note products; www.blacknote.com; information, materials, products, content, software, or services included on or otherwise made available to you through www.blacknote.com; their services; or email sent from www.blacknote.com are free of defects, viruses or other harmful components. Neither Black Note nor www.blacknote.com will not be liable for any damages of any kind arising from the use of Black Note products, www.blacknote.com or from any information, materials, products, content, software or services included on or otherwise made available to you through www.blacknote.com, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Disputes Any dispute relating in any way to your visit to www.blacknote.com or to products you purchase through www.blacknote.com shall be submitted to confidential arbitration in Irvine, California, except that, to the extent you have in any manner violated or threatened to violate Black Note’s intellectual property rights, Black Note may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies and Severability:

Please review Black Note’s other policies such as Shipping and Refunds policy posted on www.blacknote.com, which are also part of this Terms & Conditions. These policies also govern your visit to www.blacknote.com. Black Note reserves the right to change any and all content contained on www.blacknote.com at any time without notice. Where www.blacknote.com is concerned, if any provision of its terms shall be deemed unlawful, void, or for any reason un-enforceable, that specific provision shall be deemed severable from these ‘Terms and Conditions’ and shall not affect the validity and enforceability of any remaining provisions.

Applicable Law:

By visiting www.blacknote.com, you agree that the laws of the United States and of the State of California, without regard to principles of conflict of laws, will govern theses of Use and any dispute of any sort that might arise between you and www.blacknote.com.

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WARNING: Black Note products are not smoking cessation products and have not been tested as such. Black Note products are intended for use by adults of legal smoking age (21 or older in California), and not by children or women who are pregnant or breastfeeding. Black Note products contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm. Ingestion of the non-vaporized concentrated ingredients can be poisonous. Keep out of reach of children and pets. For immediate advice, contact poison control center: (800) 222-1222