Returns & Refunds
90-Day Money Back Guarantee
Your complete satisfaction with everything Black Note is very important to us. If you’re not completely satisfied, for any reason, within 90 days you’ll get a full refund, period, no questions asked.
We simply don’t want your money if you’re not truly happy with your purchase. In fact, we’ll even pay for return shipping to send the package back to us.*
To return or replace an item:
- Contact our customer support team at [email protected]
- Provide your order number
- Follow any additional instructions provided by team
Once your refund is initiated, it typically takes two to three business days before the funds reflect back to your account.
*The information provided under help topics (including returns and refunds, and shipping information, and money-back guarantees) only applies to retail customers who purchased Black Note directly from www.blacknote.com. It Does not apply to wholesale accounts, such as vendors, distributors, importers of our products.