Returns and Refunds
At Black Note, we’re committed to ensuring your vaping journey is exceptional. To help you make the most informed choices and minimize the need for returns, please consider the following advice carefully.
Exploring Black Note Natural Vaping Liquids:
We encourage you to explore our product ratings, flavor profiles, and reviews on our website and other platforms. This will not only enhance your vaping experience but also help you make informed decisions, leading to greater satisfaction.
Understanding Freebase and Salt Nicotine, and E-liquid Formulations:
Grasping the differences between freebase nicotine and salt nicotine, as well as the nuances of various e-liquid formulations (e.g., 70VG/30PG or 50VG/50PG blends), is crucial. This knowledge allows you to tailor your vaping experience to your preferences, reducing the likelihood of returns.
Familiarizing Yourself with Different Types of Vaping Devices:
It’s also vital to understand the diverse range of vaping devices available, including MTL, DTL, and RDTL devices. Knowing each device’s features and benefits will help you select the most suitable option for your vaping style, ensuring a seamless experience.
Addressing Device Malfunctions and Utilizing Resources:
Most issues with vaping devices stem from user error. We recommend visiting the manufacturer’s website for troubleshooting guides and FAQs. Additionally, our website offers resources like unboxing videos, device setup tutorials, and FAQs to help resolve common issues and enhance your vaping experience.
By following this advice, you’re more likely to enjoy a seamless vaping experience and reduce the need for returns.
30-Day Return Policy:
Our return policy is valid for 30 days. After this period, we cannot offer refunds or exchanges. If you’ve ordered the incorrect product or wish to exchange it, you will be responsible for return shipping costs and the shipping of the new product. For items over $75, consider using a trackable shipping service or purchasing shipping insurance.
Return Eligibility:
Items must be unused, unopened, and in their original condition and packaging to qualify for a return. Please send your returns to:
Black Note
8583 Irvine Center Dr
Ste 265, Irvine, CA 92618
Order Errors:
If you receive the wrong item, we will exchange it at no additional cost. Contact us at [email protected] with an image of the incorrect product and your packing list for a free return label and immediate dispatch of the correct item.
Dead on Arrival (DOA) and Vaping Devices & Accessories Policy:
Claims for damaged, missing, defective, or incorrect items must be reported within 48 hours of delivery. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by our warranty.
Final Sale Policy with Initial Inspection Period:
Purchases of vaping devices and accessories are final, with an exception for items that are DOA or not as described within 48 hours of delivery. This period allows you to inspect your items and ensure they are in good working condition.
Defective Products
Should you encounter a defective, malfunctioning, or improperly working product after the first 48 hours, we advise you to directly contact the manufacturer for warranty support. Here are the links for warranty claims based on the brand of your product:
- SMOK: For SMOK products, please file your warranty claim at SMOK Support.
- Vaporesso: For Vaporesso products, visit Vaporesso Warranty for service.
- GeekVape: For issues with GeekVape products, submit your claim at GeekVape Warranty.
- VOOPOO: If you have a VOOPOO product, please go to VOOPOO Warranty for assistance.
- UWELL: For UWELL products, warranty service can be requested at UWELL After-sales Policy.
- Aspire: For Aspire products, please initiate your warranty request at Aspire Warranty.
By directing warranty claims to the manufacturers, you can ensure that your concerns are addressed by experts equipped to provide the specific assistance required for your device.
If you have any questions, please do not hesitate to contact our Customer Support Team at [email protected].
Best Regards,
The Black Note Team
