Returns & Refunds
We want every order to be right. Here’s how returns, refunds, and warranty support work, plus a few tips to help you get the right product the first time.
Before You Buy
We’re committed to making your vaping experience exceptional. A little research up front helps you choose well and reduces the need for returns.
Explore ratings & reviews
Check product ratings, flavor profiles, and reviews on our site and elsewhere to make informed choices.
Know your nicotine & blends
Understand freebase vs. salt nicotine and the differences between 70VG/30PG and 50VG/50PG blends so you can match your preference.
Match the device to your style
Learn the difference between MTL, DTL, and RDTL devices and pick the one that fits how you vape.
Troubleshoot device issues
Most device issues come down to user error. Check the manufacturer’s guides plus our unboxing videos, setup tutorials, and FAQs.
30-Day Return Policy
If you ordered the incorrect product or wish to exchange it, you’ll be responsible for return shipping costs and the shipping of the new product. For items over $75, consider using a trackable shipping service or purchasing shipping insurance.
Return Eligibility
Items must be unused, unopened, and in their original condition and packaging to qualify for a return. Please send your returns to:
Black Note
8583 Irvine Center Dr, Ste 265
Irvine, CA 92618
Order Errors
If you receive the wrong item, we’ll exchange it at no additional cost. Email us at [email protected] with an image of the incorrect product and your packing list, and we’ll send a free return label and dispatch the correct item right away.
Dead on Arrival (DOA) & Final Sale
Purchases of vaping devices and accessories are final, with an exception for items that are DOA or not as described within 48 hours of delivery. This window lets you inspect your items and confirm they’re in good working condition.
Defective Products
If a device or accessory develops a fault after the first 48 hours, please contact the manufacturer directly for warranty support. Use the right link for your brand:
| SMOK | SMOK Support |
| Vaporesso | Vaporesso Warranty |
| GeekVape | GeekVape Warranty |
| VOOPOO | VOOPOO Warranty |
| UWELL | UWELL After-sales Policy |
| Aspire | Aspire Warranty |
Manufacturers are best equipped to provide the specific assistance your device needs.
Questions?
We’re here to help
Contact our Customer Support Team at [email protected] and we’ll take care of you.
Best regards,
The Black Note Team
