Returns & Refunds

Before You Buy

We’re committed to making your vaping experience exceptional. A little research up front helps you choose well and reduces the need for returns.

30-Day Return Policy

If you ordered the incorrect product or wish to exchange it, you’ll be responsible for return shipping costs and the shipping of the new product. For items over $75, consider using a trackable shipping service or purchasing shipping insurance.

Return Eligibility

Items must be unused, unopened, and in their original condition and packaging to qualify for a return. Please send your returns to:

Returned-to-Sender Packages

If a carrier returns your package to Black Note, we review the shipping address entered for that order, the address on the label, and the carrier’s records before determining why it was returned. We will email you after the package reaches us.

All states except California

If the return was caused by an incorrect or incomplete address entered at checkout, a delivery refusal, or a package left unclaimed after carrier notice, you can choose:

• Reship for $10. Confirm a deliverable address and pay one $10 reshipping fee covering the new label and handling. We will send a secure payment link. After the address and payment are confirmed, we will prepare the new shipment under our usual order-processing timeline. We inspect returned items and replace any that arrived damaged before reshipping.
• Refund less $10. We will refund the amount paid for the returned order, including original shipping and applicable tax, to the original payment method, less one $10 return-processing fee. The fee will not exceed the amount paid. We will initiate the refund within five business days after you choose this option and the package is back with us. Your payment provider determines when the credit appears.

Please reply within 14 days of our email. If we do not hear from you, we will initiate the refund, less the $10 fee, within five business days after that reply window ends.

California (GLS)

California orders ship with GLS, require a signature from someone 21 or older, and cannot go to a PO Box. If the address entered at checkout is incomplete or undeliverable, the package is refused, or GLS confirms three unsuccessful attempts because no adult was available to sign, you can choose:

• Reship for $20 total. Confirm a deliverable street address and pay one $20 reshipping fee. There is no additional shipping charge for that reship. We will send a secure payment link. After the address, an available adult signer, and payment are confirmed, we will prepare the new shipment under our usual order-processing timeline. We inspect returned items and replace any that arrived damaged before reshipping.
• Refund less $20. We will refund the amount paid for the returned order, including original shipping and applicable tax, to the original payment method, less one $20 return-processing fee. The fee will not exceed the amount paid. We will initiate the refund within five business days after you choose this option and the package is back with us. Your payment provider determines when the credit appears.

Please reply within 14 days of our email. If we do not hear from you, we will initiate the refund, less the $20 fee, within five business days after that reply window ends.

Carrier or Black Note error

If the package was returned despite a deliverable address, or Black Note placed an incorrect address on the label or made another fulfillment error, we will reship at no charge after the package is back with us or refund the full amount paid, including original shipping and tax, if you prefer. We do not classify a return as customer-caused based on a carrier status alone.

For future orders, please check the street number, apartment or unit number, and ZIP code, then correct the shipping address saved in your account. Update the billing address too if it is incorrect. For California, use a street address and make sure someone 21 or older can sign. Changing a saved address does not change an order that has already shipped.

Order Errors

If you receive the wrong item, we’ll exchange it at no additional cost. Email us at [email protected] with an image of the incorrect product and your packing list, and we’ll send a free return label and dispatch the correct item right away.

Dead on Arrival (DOA) & Final Sale

Purchases of vaping devices and accessories are final, with an exception for items that are DOA or not as described within 96 hours (4 days) of the delivery date shown in the carrier’s tracking. This window lets you inspect your items and confirm they’re in good working condition.

Defective Products

If a device or accessory develops a fault after the first 96 hours, please contact the manufacturer directly for warranty support. Use the right link for your brand:

Manufacturers are best equipped to provide the specific assistance your device needs.

Questions?

Best regards,
The Black Note Team