Returns & Refunds

Before making a purchase order, please check product reviews per blend on our website and elsewhere, which will help you choose which products/blends will be most suitable for your taste palate. This will help mitigate possible returns and enhance your vaping experience. Also, here is a link to a few articles and video testimonials. We think you will find them informative to learn the type of tobacco vaping liquid is most in tune with your taste buds:  https://www.blacknote.com/reviews-and-testimonials/.

Return Policy

30 Day Return Policy

  • Black Note’s return policy is valid for up to 30 days. No refunds or exchanges are allowed after 30 days of your purchase for any reason. No exceptions.
  • Eligible returns constitute unused, unopened products with original packaging and in the same condition as the product was received. For the safety of our customers, we do not accept returns on e-liquids unless the bottle is still sealed. But, of course, if we have made an error and sent you the wrong flavor, nicotine strength, or size, we will undoubtedly exchange the e-juice bottle for you, provided it has not been opened.

Several types of goods are exempt from being returned. Any opened or tampered with bottles cannot be returned or exchanged. We will not accept returns because a forwarder cannot find an MSDS sheet for the items. Additionally, we do not provide MSDS sheets when shipping domestically.

Additional non-returnable items: Used Hardware

To complete your return, we require a receipt or proof of purchase. Please send all returns to: Black Note Inc. 3857 Birch St. Suite 192
Newport Beach CA 92660

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Damaged Or Missing Products/Order

If you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and email them along with a brief description of the problem to our Customer Support Team. They will assist you in resolving the issue.

If you have any questions, please contact our Customer Support Team at customerservice@blacknote.com 

Black Note team

Dead on Arrivals (DOA) Policy

All “Dead on Arrivals” (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty.

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