What is the PG/VG ratio of your e-liquid?
We use a ratio of 50/50 percent propylene glycol and vegetable glycerin. We have extensively tested our vg/pg for purity and this information is listed on our lab report page.
Does your e-liquid contain Diacetyl?
No. Our product does not contain diacetyl, we have further tested our products for the following compounds: ethylene glycol, diethylene glycol, 2,3-Pentanedione, Acetaldehyde, Acetoin, Acetone, Acrolein. Since Black Note does not use any artificial flavors or sweeteners and only relies on the naturally extracted tobacco vapor liquid, therefore these harmful chemicals don’t exist in our products. These compounds are the byproduct of the artificial flavors and sweeteners.
Is my online purchase via credit card secure?
Yes. We use a highly secure and encrypted EV SSL with green address bar. The communication between our site and your bank/credit card remains safe.
What shipping options are available?
We offer one fast, reliable and free shipping option. We provide Free Shipping via USPS Priority Mail within the United States. We also ship internationally via USPS Priority Mail International (Expected Delivery in 6-10 Days). Generally, any order placed by 4pm Pacific Standard Time is shipped on the same day.
How long does it take to receive my order?
Depending on your location, it takes 1-3 business days for you to receive your package (Within the continental United states). Please note: In order to ship the same day, order needs to be placed before 4:00 pm Pacific Standard Time.
How do I track my order?
Once your order has been packed and is ready to be shipped, you will receive an email that will include your order tracking number and link for tracking.
Do you ship internationally?
Yes. We do ship internationally via USPS, FEDEX, DHL (Expected Delivery in 6-10 Days). Generally, any order placed by 4pm Pacific Standard Time is shipped on the same day. Free international shipping is now offered on orders of $100.00 or more.
What is your cancellation policy?
You can cancel your order within 90 days after receiving your order. Please notify Black Note of your desire to cancel your order by sending an email to [email protected] We pay for the cost of the return label as well.
Are Children Allowed to Use www.blacknote.com?
No. Black Note products are only sold to adults of legal smoking age. Black Note.com does not intentionally collect or solicit personally information from or about children or anyone under the age of 21. If we discover we have received any information from an individual under the age of 21 and in violation of this Policy, we will delete that information immediately. If you believe Black Note.com has any information from or about anyone under the age of 21, please contact us at [email protected]
How is Nicotine Measured in E-Liquid?
Nicotine in e-liquid is measured as a percentage, with bottles commonly coming in levels of 0%, 0.6 %, 1.2 %, 1.8 % or 2.4 %. This simply tells you the amount of the liquid nicotine there is in a bottle, in relation to the total amount of e-liquid in the bottle. Read more
How Should I Store my E-Liquid?
To get the most out of your e-liquid and maximize its shelf life, it should be stored in a cool, dark environment away from any sources of heat or fire. It’s best if you keep your liquid in room temperature since lower temperatures will slow down the processes that lead to your juice spoiling. Read more
What If I’m Allergic to Propylene Glycol?
Propylene glycol (PG) is one of the main ingredients in e-liquid, and although most vapers can inhale it without a problem, for a small percentage it can cause an allergic reaction. You can rectify the issue by switching to a vegetable glycerin (VG) based e-liquid. Read more
What Ingredients Are Used in Your E-Liquid?
Black Note’s e-liquid contains propylene glycol (PG), vegetable glycerin (VG), nicotine (apart from in nicotine-free blends) and flavorings that have been naturally-extracted from tobacco or peppermint. We don’t add artificial flavorings, colors, dyes or sweeteners to our e-liquid: all the flavors are 100 percent natural. Read more