California customers:
California delivery by GLS
Thank you for your order with Black Note. Since your shipping address is in California, your package will be delivered by GLS (General Logistics Systems).
Adult 21+ signature required:
GLS will make up to three delivery attempts. If no adult 21 or older can sign and the package returns to us, we will contact you after it reaches us. For qualifying orders placed after the $20 fee is shown at checkout before payment, you may request a reship for $20 total, with no additional shipping charge, or a refund less one $20 return-processing fee. No fee applies when Black Note or the carrier caused the return. See our Returned-to-Sender Packages policy for the full rule and carrier-error exceptions.
How to manage your delivery:
- 1.
Watch for the GLS email
After a failed delivery attempt, you will receive an email titled “GLS Attempt Notification.”
- 2.
Reschedule from the email
Tap Reschedule in the top right corner to choose a date and time that works better.
- 3.
Contact GLS if needed
Call GLS Customer Service at 1-800-322-5555 (Option 1)
What you can do from your GLS tracking page:
- Reschedule your delivery window
- Request Hold for Pickup at a nearby depot
- Add delivery notes, such as “call on arrival”
What to expect:
- Attempt 1: Missed delivery? Check your inbox for the “GLS Attempt Notification” email.
- Attempt 2: One more delivery attempt remains. We recommend rescheduling now.
- Attempt 3: If delivery fails again, GLS will return the package. After it reaches us, see our Returned-to-Sender Packages policy for the $20 reship fee, $20 refund deduction, and exceptions.
Helpful tips:
- Make sure someone 21+ is available to sign
- Shipping to a work address often helps avoid missed deliveries
- Check your tracking page regularly for updates
Need help?
For assistance, reply to your order email or contact us at [email protected] or 1-800-949-3095.
Thank you for choosing Black Note.