Shipping Information
USA ORDERS
Free U.S. Shipping & Handling for Orders $50+
At Black Note, we’re committed to providing the best possible service, which includes complimentary shipping and handling for all U.S. orders of $50 or more. When your order meets this minimum, you can expect your favorite vaping products to be delivered directly to your doorstep without any additional costs.
Flat Shipping Rate for Orders Under $50
For those orders falling below the $50 mark, we apply a flat shipping and handling fee of $9.99. This ensures that every order, regardless of size, is shipped efficiently and arrives at your location in a timely manner.
Order Processing and Shipping Timeline
Processing Time: Orders undergo a 24-hour processing period before shipping. This processing time allows us to prepare your order carefully for dispatch. The day you place your order is dedicated to this process and does not count towards the delivery timeline. Once your order has been processed and is ready for delivery, you will receive an email confirmation including shipping details and a tracking number.
Shipping Schedule: While we aim to process and ship orders swiftly, our shipping schedule may be adjusted slightly during exceptionally busy periods, such as sales events and the holiday season.
Expedited Shipping:
We prioritize consistent and reliable standard shipping for all our customers. As such, please note that expedited shipping options are not available. This approach allows us to focus on delivering your orders with care and efficiency.
Liability for Delays
Black Note is not responsible for delivery delays caused by circumstances beyond our control, including but not limited to:
- Packages deemed “Undeliverable as Addressed”
- Weather-related delays, such as snowstorms or floods
- Acts of God
What This Means for You
Our shipping policy is designed with your satisfaction in mind. From offering free shipping on orders over $50 to ensuring prompt delivery with a flat rate for smaller orders, we aim to provide a seamless shopping experience. By keeping you informed of our shipping practices and any potential delays, we hope to maintain transparency and trust with our valued customers.
Thank you for choosing Black Note for your vaping needs. We appreciate your business and look forward to serving you with high-quality products and reliable shipping.
INTERNATIONAL SHIPPING
Black Note offers international shipping to various countries worldwide, continuously expanding our reach. If your country isn’t listed at checkout, we’re not yet shipping to your location.
Please be aware of your country’s laws on electronic cigarettes, as Black Note cannot be held liable for customs seizures due to local regulations against e-cigarette products.
Additionally, Black Note is not responsible for any duty fees and taxes imposed by your country on imported goods. Customs may require a customs tax payment once your package clears, which is a common practice internationally.
We do not assume liability for international shipments once they’ve been transferred to the delivery company.
Expect delivery within 5 to 8 business days, though this is not guaranteed. Shipping rates are calculated live based on package weight and destination.
Due to the vast number of international shipping destinations, we cannot offer specific delivery time estimates.
RETURNS AND REFUNDS
Please visit https://www.blacknote.com/help-topics/returns-and-refunds/
HOURS OF OPERATION
- Monday to Friday: 9 a.m. to 5 p.m. (Pacific Standard Time)
- Closed on Saturdays, Sundays and Federal Holidays.
OUR RESPONSIBILITY IS YOUR SATISFACTION
What we are responsible for is your ongoing satisfaction with all things Black Note. Please contact us at any time with any feedback you may have. Happy vaping!
The information provided under help topics (including returns and refunds, shipping information, and money-back guarantees) only applies to retail customers who purchased Black Note directly from staging.blacknote.com. It does not apply to wholesale accounts, such as vendors, distributors, importers of our products.
