Shipping Information

USA ORDERS

California Customers:

Starting January 1, 2025, a new state law will expand the existing flavor ban to include online sales of flavored nicotine products.

As a Black Note customer, this means you will no longer be able to purchase the following e-liquid product flavors in freebase and salt nicotine if shipping to California:

Menthol Tobacco products
Special Blend Menthol Tobacco products
Any of the White Note Tobacco + Fruit & Dessert Flavors products
Although Black Note Menthol and Special Blend Menthol are 100% naturally extracted from real tobacco and mint leaves, the law prohibits the sale of such products.

We are committed to complying with this regulation and appreciate your understanding.

California Shipping Policy:

In compliance with California state law, all packages must be shipped with adult signature confirmation upon delivery.

We ship all California orders using GLS, a regional carrier which requires someone 21+ to be present to sign for the package. If no one is available, GLS will attempt re-delivery up to three times.

Important Shipping Details for California Orders:

✅ Adult Signature Required (21+) – Per state law, an adult (21+) must be present to sign for delivery.
✅ No PO Box Deliveries – GLS cannot deliver to PO Boxes due to the signature requirement. Please ensure your shipping address is correct.
✅ Flat $9.99 Shipping Fee – All California orders have a flat $9.99 shipping fee.
✅ Free Shipping on Orders $100+ – Orders $100+ qualify for free shipping while still requiring an adult signature.

📢 Important Free Shipping Update

To qualify for free shipping on orders $100+ in California, your final total must be $100 or more after applying discounts, coupons, and rewards points.

💡 Example:

If your cart total is $105, but you use a $15 discount (coupons or reward points), your final total is $90, which does not qualify for free shipping.
To still qualify, your total after all discounts must be $100 or more.

Transparency on Shipping Costs

We understand that shipping costs can add up, and we want to be upfront—each California package costs us an average of $17 to ship, but we cover part or all of the cost to keep it as affordable as possible.

💡 Orders of $100+ qualify for free shipping, meaning we absorb the full shipping cost. For orders under $100, the $9.99 flat fee helps offset mandatory carrier charges, including adult signature confirmation, fuel surcharges, and handling.

To further reduce shipping costs and minimize the number of deliveries requiring a signature, we recommend placing larger orders rather than multiple smaller ones.

We appreciate your understanding and support in ensuring smooth and secure deliveries.

Free Shipping for Orders $50+ (Excluding California)

📢 How Free Shipping Works

For U.S. orders (except CA): Free shipping applies if your final total is $50+ after discounts and rewards points.
For California orders: Free shipping applies if your final total is $100+ after discounts and rewards points.

💡 Example:

Your final amount after any discounts must remain above the free shipping threshold.

If your cart total is $55 and you use a $10 reward or coupon, your final total is $45, which does not qualify for free shipping.

Order Processing and Shipping Timeline

Processing Time: We pride ourselves on processing your order quickly, with most orders leaving our facility within 24 hours. This processing time allows us to prepare your order carefully for dispatch. The day you place your order is dedicated to this process and does not count towards the delivery timeline. Once your order has been processed and is ready for delivery, you will receive an email confirmation including shipping details and a tracking number.

Shipping Schedule: While we aim to process and ship orders swiftly, our shipping schedule may be adjusted slightly during exceptionally busy periods, such as sales events and the holiday season.

Expedited Shipping:

We prioritize consistent and reliable standard shipping for all our customers. As such, please note that expedited shipping options are not available. This approach allows us to focus on delivering your orders with care and efficiency.

Liability for Delays

Black Note is not responsible for delivery delays caused by circumstances beyond our control, including but not limited to:

Packages deemed “Undeliverable as Addressed”
Weather-related delays, such as snowstorms or floods
Acts of God

What This Means for You

Our shipping policy is designed with your satisfaction in mind. From offering free shipping on orders over $50 to ensuring prompt delivery with a flat rate for smaller orders, we aim to provide a seamless shopping experience. By keeping you informed of our shipping practices and any potential delays, we hope to maintain transparency and trust with our valued customers.

Thank you for choosing Black Note for your vaping needs. We appreciate your business and look forward to serving you with high-quality products and reliable shipping.

INTERNATIONAL SHIPPING

Black Note offers international shipping to various countries worldwide, continuously expanding our reach. If your country isn’t listed at checkout, we’re not yet shipping to your location.

Please be aware of your country’s laws on electronic cigarettes, as Black Note cannot be held liable for customs seizures due to local regulations against e-cigarette products.

Additionally, Black Note is not responsible for any duty fees and taxes imposed by your country on imported goods. Customs may require a customs tax payment once your package clears, which is a common practice internationally.

We do not assume liability for international shipments once they’ve been transferred to the delivery company.

Expect delivery within 5 to 8 business days, though this is not guaranteed. Shipping rates are calculated live based on package weight and destination.

Due to the vast number of international shipping destinations, we cannot offer specific delivery time estimates.

RETURNS AND REFUNDS

Please visit https://www.blacknote.com/help-topics/returns-and-refunds/

HOURS OF OPERATION

Monday to Friday: 9 a.m. to 5 p.m. (Pacific Standard Time)
Closed on Saturdays, Sundays and Federal Holidays.

YOUR SATISFACTION IS OUR RESPONSIBILITY

What we are responsible for is your ongoing satisfaction with all things Black Note. Please contact us at any time with any feedback you may have. Happy vaping!

The information provided under help topics (including returns and refunds, shipping information, and money-back guarantees) only applies to retail customers who purchased Black Note directly from staging.blacknote.com. It does not apply to wholesale accounts, such as vendors, distributors, importers of our products.