– Orders that are placed prior to 2 pm PST will be shipped on the same day.
– The first 24 hours after you place your order is considered “processing time” and does not count toward the delivery timeline. Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
– We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
– Black Note is NOT responsible for delivery delays due to:
— Packages being “Undeliverable as Addressed”
— Weather-related issues, such as snowstorms or floods
— Acts of God or anything else beyond our control!
– Delivery Times are Solely Estimates and are Not Guaranteed Delivery Times: Generally takes between 3 – 5 days for delivery
– Black Note ships internationally to some countries across the globe. We are constantly adding more countries to the list; however, if your country is not an option when you enter your shipping address, unfortunately, we have not yet opened up to your location.
– Please make sure that you understand the laws regarding electronic cigarettes in your country. Black Note cannot be responsible for packages that are seized by customs due to laws prohibiting the sale of electronic cigarette devices.
– Black Note is not responsible and cannot pay the duty fees and taxes that your country may require for imported goods. Once your package passes through customs, they may require you to pay a small customs tax, which is standard for any country.
– Black Note does not assume any liability for packages shipped internationally once the package has been handed to the delivery company.
– Expected delivery is within 5 to 8 business days.
– Live rate will calculate the shipping rate based on the weight and destination of the package.
– International shipping delivery times are not guaranteed.
– Due to a large number of international shipping locations, we cannot provide estimates on delivery times.
– Monday to Friday: 9 a.m. to 5 p.m. (Pacific Standard Time)
– Closed on Saturdays, Sundays and Federal Holidays.
– What we are responsible for is your ongoing satisfaction with all things Black Note. Please contact us at any time with any feedback you may have. Happy vaping!
– The information provided under help topics (including returns and refunds, and shipping information, and money-back guarantees) only applies to retail customers who purchased Black Note directly from staging.blacknote.com. It Does not apply to wholesale accounts, such as vendors, distributors, importers of our products.