Shipping Information
How, when, and where your Black Note order ships. Free U.S. shipping on orders $60+ (excludes California).
U.S. Orders
How free shipping works
For U.S. orders (except CA), free shipping applies when your final total is $60 or more after any discounts and rewards. California orders qualify for free shipping at $100+ (details below).
Expedited shipping
We focus on consistent, reliable standard shipping for every customer, so expedited options aren’t available. This lets us deliver every order with the same care and efficiency.
Liability for delays
Black Note isn’t responsible for delivery delays caused by circumstances beyond our control, including:
- Packages deemed “Undeliverable as Addressed”
- Weather-related delays such as snowstorms or floods
- Acts of God
California Orders
- Menthol Tobacco products (freebase & salt)
- Special Blend Menthol Tobacco products
- All White Note Tobacco + Fruit & Dessert flavors
Although our Menthol and Special Blend Menthol are 100% naturally extracted from real tobacco and mint leaves, the law prohibits their sale in California. We’re committed to complying, and we appreciate your understanding.
California shipping policy
Per California state law, all California packages ship with adult signature confirmation. We use GLS, a regional carrier that requires someone 21+ to sign at delivery. If no one is available, GLS attempts re-delivery up to three times.
Adult Signature (21+)
An adult 21+ must be present to sign for delivery.
No PO Boxes
GLS can’t deliver to PO Boxes due to the signature requirement.
Flat $9.99 Fee
All California orders carry a flat $9.99 shipping fee.
Free Over $100
Orders $100+ ship free, still with an adult signature.
Transparency on shipping costs
Each California package costs us about $17 to ship, and we cover part or all of it to keep things affordable. Orders $100+ ship free (we absorb the full cost); for orders under $100, the $9.99 flat fee helps offset mandatory carrier charges like adult signature, fuel surcharges, and handling. To reduce cost and signature-required deliveries, we recommend placing larger orders rather than several small ones.
GLS delivery & missed deliveries
How to manage a missed delivery
- Open the email titled “GLS Attempt Notification.”
- Tap Reschedule, then click Re-Schedule at the top right of the page.
- Pick a date and time window, or choose Hold for Pickup at a nearby depot.
- Add delivery notes if helpful (e.g. “please call on arrival”).
- Or call GLS to reschedule by phone: 1-800-322-5555, Option 1.
What to expect
| Attempt 1 | If no one 21+ is available, GLS leaves a notice and emails “GLS Attempt Notification.” |
| Attempt 2 | One attempt remains. We recommend rescheduling now to avoid a return. |
| Attempt 3 | If still unsuccessful, GLS returns the package to us. To reship, contact us. Reshipping requires the new shipping fee + $12.99 handling. |
Tips for a smooth delivery
- Make sure someone 21+ is available to sign on the scheduled day.
- Consider a work address if daytime home delivery is difficult.
Order Processing & Timeline
Business days only.
| Processing | We start as soon as we receive your order. Most orders leave our facility within 24 business hours. |
| Business days | Monday–Friday, 9 a.m.–5 p.m. PST, excluding weekends and federal holidays. |
| After hours | Orders placed after 5 p.m., or on weekends/holidays, begin processing the next business day. |
| Tracking | Once processed and out for shipment, we email you tracking information. |
| Exceptions | During major sales, holidays, or carrier disruptions, processing may take a little longer. |
International Shipping
Black Note ships to many countries and keeps expanding. If your country isn’t listed at checkout, we’re not yet shipping to your location.
- Please check your country’s laws on electronic cigarettes. Black Note can’t be held liable for customs seizures due to local regulations.
- Black Note isn’t responsible for duty fees or taxes your country imposes on imported goods. Customs may require a tax payment once your package clears.
- We don’t assume liability for international shipments once they’ve been transferred to the delivery company.
Returns & Refunds
For our full returns and refunds policy, visit our Returns & Refunds page.
Hours & Help
| Mon–Fri | 9 a.m. – 5 p.m. Pacific Standard Time |
| Weekends | Closed Saturdays, Sundays, and federal holidays |
Questions or need help?
Reply to your order email, write [email protected], or call 1-800-949-3095. We’re happy to help.
Your satisfaction is our responsibility
What we’re responsible for is your ongoing satisfaction with all things Black Note. Reach out any time with feedback. Happy vaping!
The information under Help Topics (returns and refunds, shipping information, and money-back guarantees) applies only to retail customers who purchased Black Note directly from blacknote.com. It does not apply to wholesale accounts such as vendors, distributors, or importers of our products.
