Black Note vaping liquid may take a long time to create, but we ship out orders at top speed. All orders are sent from our location in Irvine, California, so you don’t have to wait weeks and weeks for your package to arrive.
IMPORTANT SHIPPING UPDATE: USPS TEMPORARILY AVAILABLE
- As part of the PACT Act, USPS was expected to announce its ruling on the vape mail ban by April 27, 2021. However, this announcement has been delayed. As a result, Black Note will temporarily enable and maintain the option to ship via USPS Priority FREE of charge.
- USPS shipping option remains available to our customers while we await the USPS’s announcement, although it remains uncertain how long this service will be available.
- Until further notice, Black Note will continue to absorb the shipping and handling cost of every domestic order, which amounts to more than $9 per order.
- Orders that are placed prior to 2 pm PST will be shipped on the same day.
- The first 24 hours after you place your order is considered “processing time” and does not count toward the delivery timeline. Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
- We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
- Black Note is NOT responsible for delivery delays due to:
- Packages being “Undeliverable as Addressed”
- Weather-related issues, such as snow storms or floods
- Acts of God or anything else beyond our control!
- USPS Delivery Times are Solely Estimates and are Not Guaranteed Delivery Times: USPS Priority Mail: Generally takes between 3 – 5 days for delivery
USPS Priority Mail International:
- USPS Priority Mail International is the only international shipping options. FedEx, DHL or UPS DON’T allow shipment of vaping related products.
- Black Note ships internationally to some countries across the globe. We are constantly working on adding more countries to the list; however, if your country is not an option when you are entering your shipping address, we have unfortunately not yet opened up to your location.
- Please make sure that you understand the laws regarding electronic cigarettes in your country. Black Note cannot be responsible for packages that are seized by customs due to law prohibiting the sale of electronic cigarette devices.
- Black Note is not responsible and cannot pay the duty fees and taxes that your country may require for imported goods. Once your package passes through customs, they may require you to pay a small customs tax, which is standard for any country.
- Black Note does not assume any liability for packages shipped internationally once the package has been handed to the delivery company.
- Expected delivery is within 5 to 8 business days.
- USPS live rate will calculate the shipping rate based on weight and destination of the package.
- International shipping delivery times are not guaranteed.
- Due to the large number of international shipping locations, we cannot provide estimates on delivery times.
- With USPS Priority Mail International, the tracking number will only be updated up until the point that your package reaches your country. This is because USPS hands the package to your local post office to complete the delivery.
RETURNS & REFUNDS
Please visit https://www.blacknote.com/help-topics/returns-and-refunds/
HOURS OF OPERATION
- Monday to Friday: 9 a.m. to 5 p.m. (Pacific Standard Time)
- Closed on Saturdays, Sundays and Federal Holidays.
OUR RESPONSIBILITY IS YOUR SATISFACTION
- What we are responsible for is your ongoing satisfaction with all things Black Note. Please contact us at any time with any feedback you may have. Happy vaping!
- The information provided under help topics (including returns and refunds, and shipping information, and money-back guarantees) only applies to retail customers who purchased Black Note directly from www.blacknote.com. It Does not apply to wholesale accounts, such as vendors, distributors, importers of our products.