California Customers:

Thank you for your order with Black Note. Since your shipping address is in California, your package will be delivered by GLS (General Logistics Systems).

Adult 21+ signature required:

GLS will make up to 3 delivery attempts. If all attempts fail and the package is returned to us, reshipping requires payment of the new shipping cost plus a $12.99 handling fee.

How to Manage Your Delivery:

1. Watch for the GLS email
After a failed delivery attempt, you will receive an email titled “GLS Attempt Notification.”

2. Reschedule from the email
Tap Reschedule in the top right corner to choose a date and time that works better.

3. Contact GLS if needed
Call GLS Customer Service at 1-800-322-5555 (Option 1)

How to Manage Your Delivery:

Reschedule your delivery window

Request Hold for Pickup at a nearby depot

Add delivery notes, such as “call on arrival”

What to Expect:

Attempt 1
Missed delivery? Check your inbox for the “GLS Attempt Notification” email.

Attempt 2
One more delivery attempt remains. We recommend rescheduling now.

Attempt 3
If delivery fails again, GLS will return the package. Reshipping requires a new shipping fee plus $12.99.

Helpful Tips:

Make sure someone 21+ is available to sign

Shipping to a work address often helps avoid missed deliveries

Check your tracking page regularly for updates

Need Help?

For assistance, reply to your order email or contact us at [email protected] or 1-800-949-3095.

Thank you for choosing Black Note.