Delivery within 1-3 business days or your order is free!
It's very simple! Excluding Sunday and national holidays, we promise to have your order delivered within 1-3 business days (depending on where your package is being sent). If you order is not delivered within three (3) business days, we will provide you with a full refund of your purchase price, and you can keep everything you received as our gift!
Please note that the first 24 hours after an order is placed is considered processing time, and does not count toward our 1-3 business day shipping guarantee.
Hours of operation:
- Monday through Friday: 9am to 5pm (pacific standard time)
- Saturdays: 9am to 2pm (pacific standard time)
Please Note: This guarantee only applies to orders being shipped within the Continental United States.
We ship International orders via USPS Prioriy Mail. The estimated time of delivery is 6-10 Business days. We charge a flat $24.00 for this service.
Your Right to Cancel an Order
Standard returns and refund policy
Black Note provides a 14 business day cancellation period, during which consumers may return their Black Note products without penalty and without providing any reason. The only charge which may be incurred by you is for the direct cost of returning the goods. When a refund is processed, it would take 2-3 business days for the funds to post to your account.