Delivery within 1-3 business days or your order is free!

It's very simple! Excluding Sunday and national holidays, we promise to have your order delivered within 1-3 business days (depending on where your package is being sent). If you order is not delivered within three (3) business days, we will provide you with a full refund of your purchase price, and you can keep everything you received as our gift!

Please note that the first 24 hours after an order is placed is considered processing time, and does not count toward our 1-3 business day shipping guarantee.

Hours of operation:

  • Monday through Friday: 9am to 5pm (pacific standard time)
  • Saturdays: 9am to 2pm (pacific standard time)


Please Note: This guarantee only applies to orders being shipped within the Continental United States.

International Shipping 

We ship International orders via USPS Prioriy Mail. The estimated time of delivery is 6-10 Business days. We charge a flat $24.00 for this service.   

Your Right to Cancel an Order

You have the right to cancel an order until 14 days from the day after you receive your goods. Please notify Black Note of your cancellation by email. To receive a full refund, you must return the goods at your own cost.

Standard returns and refund policy

Black Note provides a 14 business day cancellation period, during which consumers may return their Black Note products without penalty and without providing any reason. The only charge which may be incurred by you is for the direct cost of returning the goods. When a refund is processed, it would take 2-3 business days for the funds to post to your account.



WARNING: Black Note products are not smoking cessation products and have not been tested as such. Black Note products are intended for use by adults of legal smoking age (21 or older in California), and not by children or women who are pregnant or breastfeeding. Black Note products contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm. Ingestion of the non-vaporized concentrated ingredients can be poisonous. Keep out of reach of children and pets. For immediate advice, contact poison control center: (800) 222-1222