What is the PG/VG ratio of your e-liquid?
We use a ratio of 50/50 percent propylene glycol and vegetable glycerin. We have extensively tested our vg/pg for purity and this information is listed on our lab report page.
Does your e-liquid contain Diacetyl?
No. Our product does not contain diacetyl, we have further tested our products for the following compounds: ethylene glycol, diethylene glycol, 2,3-Pentanedione, Acetaldehyde, Acetoin, Acetone, Acrolein, Formaldehyde. Since Black Note does not use any artificial flavors or sweeteners and only relies on the naturally extracted tobacco vapor liquid, therefore these harmful chemicals don't exist in our products. These compounds are the byproduct of the artificial flavors and sweeteners.
Is my online purchase via credit card secure?
Yes. We use a highly secure and encrypted EV SSL with green address bar. The communication between our site and your bank/credit card remains safe.
What shipping options are available?
We offer one fast, reliable and free shipping option. We provide Free Shipping via USPS Priority Mail within the United States. Currently, we Do Not ship internationally. Generally, any order placed by 4pm Pacific Standard Time is shipped on the same day.
How long does it take to receive my order?
Depending on your location, it takes 1-3 business days for you to receive your package. Please note: In order to ship the same day, order needs to be placed before 4:00 pm Pacific Standard Time.
How do I track my order?
Once your order has been packed and is ready to be shipped, you will receive an email that will include your order tracking number and link for tracking.
Do you ship internationally?
We ship internationall orders via USPS Priority Mail 6-10 Business Days.
What is your cancellation policy?
You can cancel your order within 10 days after receiving your order without giving any reason or explanation. Please notify Black Note of your desire to cancel your order by sending an email to firstname.lastname@example.org. To receive a full refund, you must return the goods at your own cost, undamaged and unused.
Are Children Allowed to Use www.blacknote.com?
No. Black Note products are only sold to adults of legal smoking age. Black Note.com does not intentionally collect or solicit personally information from or about children or anyone under the age of 18. If we discover we have received any information from an individual under the age of 18 and in violation of this Policy, we will delete that information immediately. If you believe Black Note.com has any information from or about anyone under the age of 18, please contact us at email@example.com.